Privacy Policy

Last updated: 11th April 2026

At Isle & alba (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the New Zealand Privacy Act 2020.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information we collect

We may collect personal information including:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order and purchase history

  • Payment details (processed securely by third-party providers — we do not store card details)

  • Information you provide when contacting us or subscribing to our mailing list

  • Website usage data such as IP address, browser type, and pages viewed

2. How we use your information

We collect and use your personal information to:

  • Process and fulfil orders

  • Communicate with you about purchases, deliveries, or enquiries

  • Provide customer support

  • Send marketing emails or updates (only if you have opted in)

  • Improve our products, services, and website

  • Comply with legal and regulatory obligations

3. Cookies and analytics

Our website uses cookies and similar technologies to:

  • Ensure the website functions correctly

  • Analyse website traffic and usage

  • Improve your browsing experience

You can disable cookies through your browser settings; however, this may affect website functionality.

4. Sharing your information

We do not sell or rent your personal information.

We may share your information with trusted third parties where necessary, including:

  • Payment processors (e.g. Stripe, PayPal)

  • Shipping and fulfilment providers

  • Website hosting, analytics, and email marketing platforms

These third parties are required to protect your personal information and use it only for the services they provide to us.

5. Storage and security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. While we use secure systems and reputable service providers, no method of online transmission or electronic storage is completely secure.

6. Accessing and correcting your information

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction of any personal information that is inaccurate, incomplete, or out of date

To make a request, please contact us using the details below.

7. International data storage

Some of our service providers may store or process personal information outside New Zealand. Where this occurs, we take reasonable steps to ensure your information is protected in a manner consistent with New Zealand privacy standards.

8. Children’s privacy

Our website is intended for a general audience, and we do not knowingly collect personal information from children.

9. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Isle & alba
Email: hello@isleandalba.com

Website: www.isleandalba.com