Last updated: 11th April 2026

Welcome to Isle & alba. These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing or using our website, you agree to these Terms.

If you do not agree, please do not use this website.

1. About Isle & alba

This website is operated by Isle & alba (“we”, “us”, “our”).

We provide skincare and beauty products for purchase through our website.

2. Use of our website

By using this website, you agree to:

Use the website for lawful purposes only

Provide accurate and complete information when placing an order or contacting us

Not misuse, interfere with, or attempt to disrupt the website’s functionality or security

We reserve the right to restrict or terminate access to the website if these Terms are breached.

3. Products & information

We aim to ensure all product descriptions, images, and pricing are accurate. However:

Product colours and textures may appear differently depending on your device

Information provided is for general use only and does not replace professional advice

We may update product details, pricing, or availability at any time

All products are subject to availability.

4. Orders & payment

When you place an order:

You confirm that the information provided is accurate and complete

Prices are shown in NZD, unless stated otherwise

Payment is processed securely through Squarespace’s third-party payment providers

We do not store your payment details.

We reserve the right to refuse or cancel any order where necessary, including due to pricing errors or suspected misuse.

5. Shipping & delivery

Shipping options, costs, and estimated delivery times are displayed at checkout

Delivery timeframes are estimates only and may vary

Isle & Alba is not responsible for delays caused by couriers or external circumstances

Risk of loss passes to you once the order has been delivered.

6. Returns & refunds

Due to the nature of skincare products:

We do not accept returns for change of mind

Refunds or replacements may be provided for faulty or damaged products in accordance with the Consumer Guarantees Act 1993 (NZ)

Please contact us within 7 days of receiving your order if there is an issue.

7. Product use & allergies

Our products are made using carefully selected ingredients. However:

Individual reactions can occur

Patch testing is recommended before full use

Isle & Alba is not responsible for adverse reactions resulting from allergies, sensitivities, or misuse

If irritation occurs, discontinue use immediately.

8. Intellectual property

All content on this website — including text, images, logos, product names, and branding — is the property of Isle & Alba and may not be copied, reproduced, or used without prior written permission.

9. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, store, and use personal information.

10. Limitation of liability

To the fullest extent permitted by law:

Isle & alba is not liable for indirect or consequential loss

Our total liability is limited to the value of the product purchased

Nothing in these Terms limits your rights under New Zealand consumer law.

11. Changes to these Terms

We may update these Terms & Conditions from time to time. Any changes will take effect once published on this page.

12. Governing law

These Terms & Conditions are governed by the laws of New Zealand, and any disputes will be subject to New Zealand courts.

13. Contact us

If you have questions about these Terms & Conditions, please contact:

Isle & alba

Email: hello@isleandalba.com

Website: www.isleandalba.com